On the 21 March the Government announced a range of measures to support NDIS participants and providers that includes

  • providers will receive financial assistance to support the retention of workers, including advance payments, a 10 per cent COVID-19 loading on
  • some supports and changes to cancellation policies
  • NDIS plans can now be extended by up to 24 months, ensuring continuity of support and increasing the NDIA’s capacity to focus on urgent changes to plans
  • planning meetings will occur over the phone rather than face-to-face where possible
  • the NDIA will contact participants who live in remote and rural areas, or who have limited informal supports or are in higher risk age profiles
  • the NDIA is sharing data with states and territories to the ensure participants have essential supports
  • participants will be required to give 10 business days’ notice for a cancellation if they want to avoid paying the full fee for a cancelled service.
  • Providers can claim for the full fee of the cancelled appointment, if they are not able to find alternative billable work for
    the affected worker and are required to pay them
  • price limits for some supports have been temporarily increased. These supports include:
    • Assistance with Daily Life (excluding Supported Independent Living)
    • Assistance with Social and Community Participation
    • Improved Health and Wellbeing (excluding personal training)
    • Improved Daily Living Skills.
  • to ensure continuity of services that your members are providing, they are able to replace face-to-face support with alternative remote service delivery. This can be charged at the same rate specified in the participant and provider service agreement.